Frequently Asked Questions
Question: Does Heavenly Killington have separate kitchens?
Answer: Yes, the house offers two separate kitchens with living spaces.
Heavenly Killington’s layout provides flexibility for different group sizes. The two units are connected by a large foyer and interior stairs, allowing easy access between them.
Question: Is there a free ski shuttle?
Answer: Yes, whether you drive or take the free ski shuttle that stops right at the doorstep, you’re just minutes away from Killington’s main lodge and all its renowned mountain activities. For shuttle schedule please follow this link https://thebus.com/routes/rutland-killington-commuter/
Question: Can multiple families stay together while having separate living spaces?
Answer: Absolutely! The house has two units connected by a large foyer and interior stairs. One unit is three bedrooms apartment that sleeps 6 people and other unit is four bedrooms apartment that sleeps 10 people.
Question: Can you help me to visualize house layout?
Answer: Of course! It is very easy to get lost in the large house and even more difficult to imagine it before you actually see it in-person. To help with this challenge we have a video walk-through and there are floor plans in our photo library.
Question: What is your cancellation policy?
Answer: Cancel within 24 hours of booking for a full refund if your arrival is at least 72 hours away. More than 30 days before arrival: 94%. More than 14 days: 44%. 14 days or less: no refund. (Percentages are net of the 6% payment processing fee.)
Question: Should I book directly or use Airbnb, VRBO or Booking.com?
Answer: We strive for consistent experience regardless if you are booking our house directly or using OTA channels like Airbnb, VRBO and etc. By booking directly you are saving on OTA's fees and an average anywhere between 14.5% - 24.8%. But the choice is yours! You are welcome to use the following links and book our house via Airbnb, VRBO.
Question: I’m confused about all the different OTA fees—can you help explain?
Answer: You’re not alone! Even many hosts and property managers find the fee structure confusing. Let’s break it down, using VRBO as an example:
- Host Fees: 5% + 3% = 8%
- Guest Fees: VRBO says 9% to 22% but what we have personally saw is 14.5%.
Hosts pay 8% of the booking total, and guests pay around 14.5%, bringing the combined total to 22.5%.
Here’s an important detail: platforms like Airbnb and VRBO calculate their host fees based on the total booking amount, including cleaning and extra fees. This creates a "snowball effect," driving up guest totals.
For more details, check out this [Airbnb Community Forum link].
Want to learn more or calculate the fees for your own stay? Download our Direct Booking vs. OTA Fee Comparison Spreadsheet and update any numbers to reflect your situation.
Question: Who are Truvi and is it safe to share my email/phone/address with them?
Answer: Successful completion of both host and guest verification is a requirement for our insurance. Before you arrive you will be asked to complete guest verification through third-party provider Truvi (also known as Superhog and it is same/similar verification to Airbnb and VRBO). They handle guest verification to ensure compliance with short-term rental regulations and to provide extra protection for both guests and properties. Truvi will contact you via email and/or text to complete the verification. Please do so prior to arriving at the property to enable a quick and easy check-in process. Truvi is committed to keeping your data safe and secure. They consistently review their security protocols to ensure compliance with the highest industry and global standards in data handling. They will never sell your information to a third party. Details on their data protection policies can be found here. Truvi is registered with the ICO under registration number ZA518818.